FAQ's
Topics
How does MyCare Plus work?
- MyCare Plus is a network of allied health professionals that work to provide therapeutic services for people covered under the NDIS.
- Through MyCare Plus, we can find and assign the relevant Allied Health Professional to provide your supports.
- MyCare Plus will contact you after your form submission to better understand what type of service and support you are after. After having this information, we will direct one of our allied health professionals to set and book an appointment with you at a time and day that suits you.
What funding type do I need to use MyCare Plus services?
- We are happy to work with all funding types under the NDIS.
- As registered NDIS providers for therapeutic supports, if you’re NDIA managed all we need your plan and your approval to claim for your supports.
- If you’re plan managed, we will require the name of your plan manager.
- If you’re self-managed, we will only require you email address.
How much do your services cost?
MyCare Plus follows the NDIS price guide for pricing of our services. For more info, please feel free to contact us and we can provide you with more specific pricing based on what services you’re after and how you wish your services to be delivered.
Do I have a choice in practitioners?
- We can offer you and give you background info on our allied health professionals that would be able to service you. You are free to choose the best fit for you before making a booking.
- You are also able to request another professional however this may be subject to availability.
What if you can’t service my location?
If MyCare Plus is unable to service your location for the service you request, we will attempt to direct you to a service that can assist you.
Still have any unanswered questions?
Feel free to Contact us and one of our dedicated team members will be sure to have the answers for you.
Does MyCare Plus charge a fee for its service?
Yes, MyCare Plus charges a small fee for its services. The fee is calculated per-invoice processed. Please Contact us or provide us with your clinic details and one of our team members will contact you and provide you with all information you need.
When would MyCare Plus forward the money for sessions?
MyCare Plus pays clinics the day we receive the payments. NDIA payments can generally take up to 1-2 business days, payments are forwarded the day they’re received.
Is there any setup fee?
There are no setup fees or hidden costs. You can get started at anytime and anywhere.
How Do I begin?
Simply fill out our online form Clinics Signup Form and one of our dedicated members will contact you and set up all necessary procedures to get things started.
Is there a minimum contract term?
No! We think you should stick around only if you want to.
Is there any cancellation fee?
Absolutely not. We want your 100% satisfaction – so there’s no charge for and after cancellation.
Still have unanswered questions?
Feel free to Contact us and one of our dedicated team members will be sure to have the answers for you.
How can I start with MyCare Plus?
- Simply fill out the Practitioner Form and one of our team members will contact you and start the process.
- We will request a copy of your AHPRA registration and driver’s license (for Mobile therapy services).
Can I choose which areas I would like to service?
Yes, you can, you can let one of our team members know which area/s you would only like to service, and we will only send you those that fit your request.
Can I choose to only see clients who I specialize in?
Yes, you can, if you specialize in a specific area of you profession (i.e. paediatrics) you can let one of our team members know during the initial onboarding stage and we will only send you those that fit your request.
Can I decline to see any clients?
- Yes, you can, if we refer a client on to you and you feel uncomfortable or unsure and request not to see that client or you visited a client and don’t wish to visit again that’s completely fine.
- At MyCare Plus we like to ensure that our allied health professionals are comfortable and happy. You are free to accept or decline any client.
Does MyCare Plus require me to work any specific days?
No, we give you full autonomy in your position. You are free to book clients when you’re available and to see them on any days you wish.
When would MyCare Plus pay me for the sessions?
- MyCare Plus pays practitioners the day we receive the payments. This timeframe is different on the type NDIS funding the client has. NDIA payments can generally take up to 1-3 business days, plan-managed can take 3-10 business days and self-managed can take 2-5 business days.
- Any payments that are not made that exceed the average timeframe that we’re used to are followed up with the appropriate companies.
Do I still get paid if the client cancels the session?
MyCare Plus follows the NDIS price guide, late cancellations may be subject to a fee dependent on the how long before the session they cancelled. MyCare Plus has service agreements with the clients to ensure that they understand that any cancellation is subject to a fee.
Still have unanswered questions?
Feel free to Contact us and one of our dedicated team members will be sure to have the answers for you.