FAQ's

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How does MyCare Plus work?

MyCare Plus is a network of people with disabilities, their carer, their plan managers and service providers. We provide the means for people with disability to find the service they need and to manage that service easily.

Through MyCare Plus, you can now find your therapeutic service provider in your local clinic and medical centre. The services include Physiotherapists, Speech Pathologist, Occupational Therapist and many more.

As an NDIS Participant, you can now book the service you need online and then have access to your own custom, online platform. You will be able to login and manage your bookings, your NDIS plan and book as many services as you need.

Is MyCare Plus for me?

If you are an NDIS participant, a Carer, a Plan Manager or a Clinic and Allied Health Practitioner, then MyCare Plus is for you.

What funding type do I need to use MyCare Plus?

Whether you are Self-Managed, Plan Managed or Agency Managed, you can use MyCare Plus. We cater for all types.

How can I start using MyCare Plus?

You can start by making a booking or by signing up from our participant login page. From there you will receive your login details, and can use it to make more bookings and customise your profile to suit your needs.

How do I make a booking?

You simply go to the homepage and click on the service you need. Once you choose the type of appointment you require, then simply follow the instructions and you will have made a booking and be given your very own login.

Can I cancel a booking?

Yes, simply login using your details and go to your appointments page. From there you can cancel your appointment.

How do I reset my password?

To reset you password, click “forgotten password” in the login page

How much do I pay for the service?

MyCare Plus does not charge more than the NDIS price-guide. And so as an NDIS participant, you are fully covered by the NDIS and there are no extra charges. All prices are shown to you at the time of booking.

What other fees might I be charged?

Our platform is based on “Pay-Per-Booking” model. This simple chargeable formula makes it attractive to the medical industry. We charge 8% of the consultation cost as set by NDIS price guide for every confirmed booking.

If your practice is not NDIS registered and does not have NDIS registration number then we will charge extra 8% of that consultation to handle the whole NDIS admin process (through a third party agent)

Are there any setup fees?

There are no setup fees or hidden costs. You can get started at any time and anywhere.

Is there a minimum contract term?

No! We think you should stick around only if you want to.

Is there a fee for Telehealth?

Yes. We charge for telehealth consultations. Contact us at info@mycareplus.com.au for more information.

Are there any cancellation fees?

Absolutely not. We want your 100% satisfaction – so there’s no charge for and after cancellation.

Can I change my plan later?

Yes. You can change your plan easily at any time, whether you are scaling up or down.

Still have other unanswered questions?

Email our dedicated support team at info@mycareplus.com.au

How do I begin?

Simply fill our online signup form with your details and we will send you an email with your own login to our NDIS CRM platform.

How many participants can I manage with MyCare Plus?

As many as you have! Simply add your participant or they can add you!

How many staff logins can I create?

You can create unlimited user accounts with MyCare Plus to help manage your business.

Will I be charged any fees or costs to use the MyCare Plus platform?

Absolutely not! MyCare Plus is dedicated to improving NDIS participant care, and as such our software is completely free for all Plan Managers and NDIS patients!

How do I book a service for my participant?

You can book any service you need through our extensive Clinic and Allied Health database. Simply login and click on any available time slot on your calendar.

Alternatively, the participant can choose the booking themselves through our online booking system and it will be shown to you for approval!

Do I get notified when my participant books a service?

Yes, you automatically get notified and it is shown to you for approval. We even send you an email in case you are not logged in!

Do I have to contact the service provider to approve my participants booking?

No, MyCare Plus have made it as simple as possible, all service details and costs are shown to you in the platform for you to approve through a simple click!

Can my participant receive a service before my approval?

Absolutely not! The provider can only service your participant after you have approved it.

When do I receive an invoice to process?

All invoices are sent automatically to you as soon as the service is complete!

Do I have all the details needed to process the invoice through PRODA?

Yes! They are even made available to you to export in PRODA format.

How can I manage my participants if I have multiple offices and staff?

You can set up your different branches and assign your participants to their appropriate offices and individual staff!

Can I manage my participant’s plan and funds through MyCare Plus?

Absolutely! After you enter your participants plan details it automatically keeps track of their budget and notifies you of any changes.

Still have other unanswered questions?

Email our dedicated support team at info@mycareplus.com.au.